Your top questions, our solutions: Explore our FAQ for instant clarity

Simplify your stay by exploring helpful insights and information tailored for you. Navigate below to find swift and detailed answers to commonly asked questions about our services


Experience home-like comfort with hotel convenience in our serviced apartments. Fully furnished and flexible for short or extended stays, it’s your ideal accommodation. Welcome to the perfect blend of comfort and convenience!

Experience uncomplicated living with our serviced apartments—no extra charges for utilities. Enjoy transparent, all-inclusive comfort during your stay.

Discover flexibility at its best! Our serviced apartments welcome you with no minimum stay requirement. Whether it’s a brief visit or an extended stay, enjoy the comfort and convenience tailored to your needs.

Secure your extended stay effortlessly! Our serviced apartments gladly accept long-term bookings, offering a harmonious mix of comfort and convenience for your prolonged visit. For a personalized quote, give us a call at 03 5381 1966.

Pet-free comfort awaits! Our serviced apartments provide a serene environment without the presence of pets. 

For prompt assistance during your stay, simply call 03 5381 1966. Our friendly reception team are here to ensure your needs are met seamlessly. 

Convenient payments accepted! Enjoy the ease of debit card transactions, including MasterCard, Visa, and American Express, for your stay at our apartments.

Secure your stay with ease! Our serviced apartments require a security deposit to ensure a worry-free and enjoyable experience during your visit.


Effortless check-in and checkout! Our serviced apartments provide a seamless experience with check-in available at 2 pm and checkout at 10 am. Enjoy the convenience of a well-timed stay.

Effortless arrival and departure! Experience the convenience of a self-check-in/check-out system. Enjoy the freedom to arrive and depart at your own pace. You will receive detailed instructions for check-in/check-out procedures on your arrival day. 

Flexible checkout made easy! Arrange a late checkout with our reception prior to your departure day. Enjoy added convenience tailored to your schedule. 

Cancellation made simple! You can easily cancel by sending an email to Experience hassle-free flexibility for your reservations.

Cancellation made easy! To avoid a cancellation fee equivalent to one night’s accommodation, kindly cancel your reservation by 2:00 pm three days prior to the arrival date. Lodge all cancellations at for a seamless process. 

Important Note: During holiday/event periods, the cancellation period is extended to two weeks. Please plan your cancellations accordingly for a smooth process. 

Effortless stays, simplified policies! In the event of a no-show or missed reservations, a fee equivalent to one night’s accommodation will be applied to your reservation.

Effortless extensions! You can extend your stay after check-in. Simply contact reception on 03 5381 1966 to check availability and enjoy added comfort tailored to your needs.

Seamless payment process! Final payments for your stay are processed 48 hours prior to your arrival day, ensuring a hassle-free experience during your visit.

Customize your comfort! Our serviced apartments offer the option to split king beds into two for an extra $35.00, providing flexibility to meet your sleeping preferences. Enjoy a tailored and comfortable stay with us. 

Family-friendly flexibility! Our apartments can accommodate up to 5 guests in one unit, with the fifth guest under 12 years old provided with a rollaway bed for an additional $55.00 fee. Enjoy a comfortable and tailored stay for the whole family.


Perfectly positioned in Horsham! Our serviced apartments boast a central location near supermarkets, shops, and restaurants, ensuring a convenient and vibrant stay. Experience the ease of accessing all your essential needs within reach. 

Family-friendly comfort! Our serviced apartments are designed to accommodate families and children, providing a welcoming and safe environment for all.

Tailored accessibility! Our serviced apartments offer specific accessible apartments and ground floor options, ensuring a stay that meets the unique needs of individuals with accessibility requirements. Experience comfort and inclusivity with us. 

Tranquil views await! Our serviced apartments offer the choice of serene quiet street views or refreshing park views, providing a peaceful and enjoyable atmosphere during your stay. Enjoy the scenic beauty right from your window.


Indulge in a diverse array of amenities, from smart TVs to premium bedding and furnished interiors, ensuring a luxurious experience in our serviced apartments. Discover more about the amenities we offer here

Discover unparalleled comfort with our serviced apartments, featuring a diverse range of facilities such as free wifi, complimentary parking, fully equipped kitchens, and spacious living and dining areas. Explore more by clicking here.

Experience effortless living with complimentary housekeeping services during your stays of 3 days or more at our serviced apartments.

Feel secure in our serviced apartments with safety measures like fire extinguishers and dual fire alarms, ensuring your peace of mind during your stay.

Breathe easy in our non-smoking serviced apartments. Please note that a cleaning fee and/or fine will apply for smoking occurrences on the premises, ensuring a fresh and healthy environment for all guests.

Feel at home with visitors! Welcome guests! You are free to have visitors during your stay in, as long as they do not stay overnight.  Enjoy your time with friends and family in our comfortable and welcoming serviced apartments. 

To ensure a peaceful environment for all guests, we kindly request that parties not be hosted within our serviced apartments. We appreciate your cooperation in creating a quiet and enjoyable stay for everyone.

Guests at our serviced apartments can conveniently receive mail deliveries. Simply notify our reception in advance for a hassle-free parcel process during your stay.

Indulge in quality coffee and delectable sweet options at our onsite espresso bar and ice creamery. Learn more about what is on offer here

Experience tranquility during your stay with our noise policy in effect from 7 pm to 7 am, ensuring a peaceful environment for all guests. 


Contact our friendly reception team for swift and helpful assistance. We’re here to make your stay hassle-free and enjoyable!


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